Terms and Conditions
These Terms & Conditions apply to alteration, fitting and related services provided by The Bridal Fit.
By booking an appointment, paying a booking fee or asking The Bridal Fit to carry out alteration work, you agree to these Terms & Conditions.
1. Our Alteration Service
The Bridal Fit will carry out the alterations in accordance with the services discussed and agreed with you.
Alterations are carried out on individual garments. The final result can vary due to the garment’s fabric, construction, previous alterations, embellishment, age, condition and design. Before work begins, we will discuss the alterations required and, where appropriate, explain any limitations or risks that we identify.
We reserve the right to decline an alteration where we consider the requested work to be unsuitable, unsafe or likely to cause significant damage to the garment.
2. Appointment Booking Fee
A non-refundable booking fee is required to secure your appointments with The Bridal Fit.
The booking fee is separate from the cost of your alterations and is not deducted from your alteration balance.
If you cancel your appointment, fail to attend or cancel at short notice, the booking fee will not be refunded.
If cancellation or rescheduling occurs that is our responsibility, the booking fee will be refunded or transferred to a rearranged appointment.
3. Alterations Deposit & Payment
At your first fitting, once the required alterations have been discussed and agreed, a 50% deposit of the alteration cost will be required before the work commences.
This deposit is a payment towards the alterations themselves. The remaining balance will be split in two and payable at the standard two remaining fittings.
4. Changes to the Agreed Alterations
At your fitting, we will discuss, pin and agree the alterations required.
If, following a fitting or during the alteration process, it is agreed that certain alterations are no longer required, the cost of those alterations will be deducted from your final balance where applicable.
If you subsequently request additional alterations or changes to the work originally agreed, where the garment’s construction means that a different approach is required, we will advise you of any additional cost before carrying out the extra work.
Where work has already been carried out at your request, charges may apply for that work even if you subsequently decide that you would like a different alteration.
5. Fittings & Customer Responsibilities
You are responsible for attending your fittings at the agreed times and bringing any items that are relevant to the final fit, including the shoes, underwear, petticoat or other accessories that you intend to wear with the garment.
We will advise you where we believe the absence of any relevant item may affect our ability to assess the final outcome.
Changes in your measurements or circumstances between fittings may affect the fit of the garment. Please tell us about any significant changes as soon as possible.
6. Garment Condition, Existing Damage & Personal Property
The Bridal Fit will take reasonable care when handling your garment. The garment remains the customer’s property throughout the alteration process.
Before alterations begin, you should tell us about any known damage, stains, loose threads or beading, previous alterations or anything other affecting the garment. Affected garments may carry an increased risk of damage during alteration. Where we identify such a risk, we will discuss it with you before proceeding.
Nothing in these Terms & Conditions excludes or limits any responsibility The Bridal Fit may have where loss or damage has been caused by our failure to take reasonable care or otherwise by our breach of your legal rights.
7. Cancellations, Rescheduling & No-Shows
We understand that circumstances can change. If you need to cancel or rearrange an appointment, please give us as much notice as possible.
Appointment times are reserved specifically for each customer. A missed appointment or cancellation at short notice means that we lose the opportunity to offer that time to another customer.
For this reason, the appointment booking fee is non-refundable in the event of a customer cancellation or non-attendance, subject to any statutory rights that may apply.
If you wish to book another appointment following a missed appointment, we will require a new booking fee to secure the new appointment.
Repeated missed appointments will result in The Bridal Fit declining to offer further appointments.
8. Cancellation by The Bridal Fit
The bridal fit reserve the right to cancel alterations at any stage if needed.
If the requested alteration is not reasonably achievable, the garment presents a significant risk of damage that cannot be managed, circumstances outside our control prevent us from providing the service, or the customers manner becomes rude, aggressive or irrational at any stage.
Where The Bridal Fit cancels a booking for a reason that is our responsibility, we will provide any refund that you are legally entitled to and discuss any appropriate next steps with you.
9. Fittings & Approvals
We encourage you to inspect the garment at your final fitting and before collection.
If you have any concerns about the fit, finish or alterations, please tell us as soon as possible. Your attendance at a fitting or collection does not remove or reduce any statutory rights you may have.
10. Collection of Garments
We will make reasonable efforts to complete your garment by the agreed date. However, unforeseen circumstances may occasionally cause a delay, and we will communicate with you as soon as possible if this occurs.
If a garment remains uncollected for an extended period, we will contact you to arrange collection and discuss any appropriate arrangements before taking further action.
11. Concerns & Complaints
If you have a concern or complaint about our service or the alterations carried out, please contact The Bridal Fit as soon as possible.
We will listen to your concerns openly and, where appropriate, consider what steps can be taken to resolve the issue.
We ask that you give us a reasonable opportunity to investigate and correct any issues before arranging for another person to alter the garment.
12. Privacy
We only use personal information where necessary to manage your appointments, provide our alteration services and contact you regarding your garment.
Your personal information will be handled in accordance with our privacy notice.
If we use your information for marketing purposes, we will do so in accordance with applicable data protection laws and any consent requirements.
13. Acceptance of These Terms
By proceeding with your booking, you confirm that you have had the opportunity to read and understand the terms and conditions stated above.
These Terms & Conditions do not affect any rights that cannot legally be excluded or restricted.